---
title: "The only place where you will get an answer for support from the Axie Infinity team"
url: "https://binary.ph/2021/09/11/the-only-place-where-you-will-get-an-answer-for-support-from-axie-infinity-team/"
description: "Discover the only place to get axie support from the Axie Infinity team, with fast, reliable answers and expert guidance for all your Axie needs."
author: "BinaryPH"
published: "2021-09-11T04:22:00+00:00"
modified: "2021-12-25T16:23:01+00:00"
tags: ["Main", "axie", "axieinfinity", "support"]
---

# The only place where you will get an answer for support from the Axie Infinity team

If you recently bought an Axie from the marketplace and it turns out that the Axie you bought is included in the ban wave list that affected around 30,000 Axies, there’s a dedicated support website where you can contact Skymavis if your issue hasn’t been resolved yet. You can head straight to Axie Support: [https://skymavis.zendesk.com/hc/en-us/requests/new](https://skymavis.zendesk.com/hc/en-us/requests/new)

Step 1: Choose from the list that best describes your issue Step 2: Write your email address Step 3: Write a subject for your concern Step 4: Describe your problem Step 5: Write your In-Game Name Step 6: Log in to [https://marketplace.axieinfinity.com/](https://marketplace.axieinfinity.com/). Click “Copy to clipboard” your ronin address and paste it on the form Step 7: You can attach a screenshot or a video of your problem but this is optional