If you recently bought an Axie from the marketplace and it turns out that the Axie you bought is included in the ban wave list that affected around 30,000 Axies, there’s a dedicated support website where you can contact Skymavis if your issue hasn’t been resolved yet.

You can head straight to Axie Support: https://skymavis.zendesk.com/hc/en-us/requests/new

Step 1: Choose from the list that best describes your issue

Step 2: Write your email address

Step 3: Write a subject for your concern

Step 4: Describe your problem

Step 5: Write your In-Game Name

Step 6: Log in to https://marketplace.axieinfinity.com/. Click “Copy to clipboard” your ronin address and paste it on the form

Step 7: You can attach a screenshot or a video of your problem but this is optional